IT Service Desk Analyst

at Hays
Location Melbourne City Centre, Australia
Date Posted October 8, 2018
Category SAP
Job Type Full-time

Description

Support Windows 7-10, Active Directory, Exchange and bespoke applications. Extensive experience with supporting customers over the phone and email, multitasking in a calm and professional manner. Taking incoming IT support queries over the phone, service request portal and email. Effectively triage and troubleshoot level 1 IT issues to an ITIL framework and maintain high levels of First Call...

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